Carriers For The United States
We use the following carriers to deliver our orders that are made in the United States:
International Merchandise, International Shipping Addresses and Custom Orders:
Many items are manufactured when orders are placed at www.thesolpatch.com. Some items are custom ordered to suit your needs. Other items will be immediately packaged and placed on the shipping scheduled.
These situations will be tentatively scheduled and shipped on an individual basis per circumstances of each of the individual orders. This schedule will be submitted to you, our client, within 4 business days of order placement. If this tentative schedule is not acceptable, at this time only will the payment be refunded to you, the client, in full. If the tentative schedule is in fact acceptable, these items will be scheduled and shipped. This schedule will remain tentative until delivered, as it is difficult to exactly guarantee the shipping and customs timeframe.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, location of the products and your ship to location. Before the final checkout page you will be shown what the cost of shipping will be for regular orders in the United States, for custom or large orders or orders where the products are to be shipped from outside of the United States, you may be emailed a separate shipping quotation and you will have the option to continue with the order placement or to request to cancel the order. There will be a time limit enforced on this shipping rate decision.
If an item goes on back order we will give you a choice to ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will be allowed to choose to wait and have the entire order shipped together. In this scenario you will receive an email or phone call from our shipping department.