How To Return An Item
If returnable, your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please contact us using the form below to request a refund and we will assign you a tracking # and send you the address of our returns department.
- Include in your package a signed letter stating the reason for your return.
3. Not all electric vehicles can be returned. These are shipped directly from the factory and the customer assumes the costs for return shipping. In the case of
defect or replacement parts... These situations will be handled by a case by case basis. Please contact us with the details.
Some items can not be returned if they are opened. These includes the electric vehicles and all of the solar products, music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a minimum of 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. This is not applicable to solar items and electric vehicles. All of these items will need to be addressed on a case by case basis.